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Update failed message on Tab 2 10.1

Discussion in 'Android Help' started by Android Question, Jan 9, 2014.

  1. Android Question

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    I keep getting a notice that I have a firmware update to install but the update failes and suggests that I use Kies, which also fails, or go to a Samsung service center. This has been going on for two months. Tablet works fine otherwise. I have called Samsung twice and was told on the last call just after Christmas that it is a know problem and they are working on it. Has anyone had this problem and have you been able to fix it?
     

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  2. Rukbat

    Rukbat Android Expert
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    If it's the 4.3 update, not yet. Kies won't handle it, and the Samsung people in the field don't have it.

    When you get the notification, long-press it. You should get an "App Info". Press that and clear the app's cache and data, and it'll stop bugging you to update.
     

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