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Support Update failure. Help!

Discussion in 'Android Devices' started by crd013, Sep 29, 2010.

  1. crd013

    crd013 New Member
    Thread Starter
    5

    Jul 25, 2010
    2
    0
    5
    Every time my captivate tries to update, the screen goes all white and opens a status bar. Below it says "Preparing" after a while it says update failed and restarts.

    I am rooted and I deleted some bloatware. Is there a way I can manually put the update in the system recovery? or something. How can I fix this problem?
     

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  2. George0211

    George0211 Well-Known Member
    43

    Aug 16, 2010
    296
    27
    43
    Read the thread on updating via Kies.
     
  3. nyydynasty

    nyydynasty Well-Known Member
    103

    Sep 13, 2010
    956
    172
    103
    Male
    IT Manager
    NY
    i was just going to say that same thing....use Kies (v 1.5.3). It worked for me.
     

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