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Update has broke my phone???

Discussion in 'Android Devices' started by Charlotte Mitchell, Apr 16, 2019.

  1. Charlotte Mitchell

    Thread Starter

    I updated my Samsung galaxy S8 on the 6th of April. After doing the update, my screen become irratic, the touch worked in certain places then didn't and was pressing in the wrong place from where I was touching (if that makes any sense)

    It then started flickering when turning the screen on and off and a couple of times just flickered black and white for a few minutes before actually coming on.

    On the 9th of April the screen has completely gone, it just flickers green and white from 5cm down all they way to the bottom. I can still see my wallpaper behind the flickering. Weirdly the phone still works and I can see the apps opening in the background where I press but I can't see what I'm doing.

    I do have a crack in my screen but that has been there since November and never caused any issues. Weirdly my friend updated her S8+ last week and her phone started flickering when the screen was turned off and her phone is now obsolete too.

    Anyone else experienced this ??
     


  2. Charlotte Mitchell

    Thread Starter

    I've just turned on the S8 to take photos of the issue to upload and it seems to be working fine?
     
  3. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    It's called "the technician effect": when you try to show the problem to someone else it goes away ;)

    Seriously, unless you got a corrupted install (and I'd hope they check integrity before installing) it's most likely some incompatibility with some data on the phone. So if it starts again back everything up (hey, why not do it now while it's working? Backups are always a good idea ;)), then go into recovery mode and wipe the cache (which won't lose anything of significance), and if that doesn't work try a factory reset (which is why you'd want a backup). That should deal with any data incompatibility.

    But hopefully it's clear now and you won't have any issues.
     
    ocnbrze, tube517 and Dannydet like this.

Samsung Galaxy S8 Forum

The Samsung Galaxy S8 release date was April 2017. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 8895 processor, and 3000mAh battery.

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