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General UPDATE - how to recover S4 trashed by the GMail update

Discussion in 'Android Devices' started by rossmcm, Oct 8, 2013.

  1. rossmcm

    rossmcm Newbie
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    If, like me, you had your phone put into a boot loop by the GMail update of early October 2013, here is how I recovered mine.

    The main problem is that you need to disable sync in the short time between when the phone finishes startup and before it reboots again.

    On the occasion I tried this the phone was starting from cold and I don't know if it would work when it was between boot loops.

    I'm not game to re-brick my phone and try.

    • As soon as the home screen displays, swipe down from the top of the screen to display the quick settings buttons (WiFi, Airplane Mode, etc).
    • As soon as it is displayed, swipe horizontally to bring the "Sync" icon into view (the arrangement of these buttons is configurable so you might not need to swipe to see the "Sync" button).
    • The sync button will be lit, indicating that Sync is on. Tap it to turn it off.

    If you are fast enough, the problem should be gone (you might need one more reboot cycle).
     

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  2. Boo Boo

    Boo Boo Member
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    i havent had any issues , what am i missing?
     
  3. rossmcm

    rossmcm Newbie
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    What is the Gmail build you are running? I take it that you have tried to enable sync.

    R
     
  4. SebaKL

    SebaKL Android Enthusiast
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    No such issues here. All works great.
    I think there is some other problem, and the sync gmail fix is a mere coincident.
     
  5. rossmcm

    rossmcm Newbie
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    The problem is widely reported and seems to be an issue with the Gmail update. It is yet to be acknowledged by Google.
     
  6. Goodspike

    Goodspike Android Expert
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    Maybe there's a benefit to not allowing auto-update--something I've had off since the Google Maps fiasco.
     
  7. rossmcm

    rossmcm Newbie
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    You betcha. I don't have auto-update on for any of my apps - it creates far too much traffic. I tend to update them all manually every month or so. The GMail update was a spontaneous decision which I was soon regretting.
     
  8. Mr. Lucky

    Mr. Lucky Android Expert
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    I've held off on updating for this very reason. BTW, a slightly quicker method is to swipe down from the top with two fingers. This will make all quick-toggles visible at once.
     
  9. rossmcm

    rossmcm Newbie
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    Good tip. Never knew that worked. Thanks.
     
  10. SebaKL

    SebaKL Android Enthusiast
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    I'm not an authority on Android, I do however keep tabs on various Android forums an blogs, checking them daily through Google Currents. I yet to come across an article that mention that. Given the huge number of Android devices out there, even a 100 posts will be a tiny particle in a sea. And 100 doesn't make enough, to be a generic Google app problem.

    I have around me about 12 to 14 android devices. Family, friends and work associates. Your post is the only place I hear about it. Before posting my earlier reply, I did ask if any of them had any issue, and no one could share your sentiment. You are blowing it way out of proportion.
     
  11. BigRedGonzo

    BigRedGonzo Android Expert
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    I am at a loss. I have GMail Version 4.6 on a stock GS4 and I cannot find the "Auto-Sync" setting anywhere. How do I get to it?
     
  12. speedlever

    speedlever Android Enthusiast
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    Couldn't find it on my i337 either. (stock except for Nova prime launcher).
     
  13. rossmcm

    rossmcm Newbie
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    The first time after I updated GMail, when I ran it, it displayed a bar at the top of the inbox that said "Turn on auto-sync?" - at least that's what I thought I remembered - it doesn't ever display again once you choose. To access the option from then on:

    • Tap the "menu" button (bottom-left of S4)
    • Select "Settings"
    • Select the account
    • Option is called "Sync GMail"
     
  14. speedlever

    speedlever Android Enthusiast
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    From that list, I have the first four item checked:
    app data, contacts, calendar, and gmail.
     
  15. rossmcm

    rossmcm Newbie
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    ... and I finally found a post where Google have acknowledged there is a boot loop problem with that update (it's several pages long - look for postings from Google employee "Doree") :

    Google Groups posting re boot loop issue
     
    smitty543 and Mr. Lucky like this.
  16. speedlever

    speedlever Android Enthusiast
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    While I wonder why it's not more prevalent, I'm also glad it's not!
     
  17. rossmcm

    rossmcm Newbie
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    I think it is probably some interaction with another installed application that not everyone has.
     

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