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Support Update Install Interrupted

Discussion in 'Android Help' started by luke092601, May 9, 2016.

  1. luke092601

    luke092601 Newbie
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    So I am using a Samsung GS5 Active and I check for an update every week to install it. I have double the amount of storage to update it and when I try to do it, it reboots my phone, acts like it is updating but it goes back to my lock screen and I open my phone and it says Install Interupted. This is literally been doing this since I first got my phone, February 17th of 2015... It is now May 9th... Any help?

     

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  2. Jfalls63

    Jfalls63 Android Expert
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    What Android version are you currently on?
     
  3. luke092601

    luke092601 Newbie
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    5.0 lollipop
     
  4. Jfalls63

    Jfalls63 Android Expert
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  5. luke092601

    luke092601 Newbie
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  6. Jfalls63

    Jfalls63 Android Expert
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    Any questions just ask
     
  7. luke092601

    luke092601 Newbie
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    could you provide me with a link for 5.1.1 or 6.0? I cannot find one anywhere for a gm870a
     
  8. Jfalls63

    Jfalls63 Android Expert
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    The OJ3 update took the 870a from 5.0 to 5.1
    There is another 5.1 update also, PB2

    When you look at Settings- General- About Device, what are the last three characters of the build number?
     
  9. luke092601

    luke092601 Newbie
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    OF3
     
  10. Jfalls63

    Jfalls63 Android Expert
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    You can download the OF3 to OJ3 OTA update zip and flash it with the stock recovery using instructions in the link above. That will update you to 5.1.1
    There is not a update to 6.0 yet for the 870a.
    If you live near a Best Buy, they are supposed to have a Samsung rep there who can preform the update for you. They should have the PB2 5.1.1 update also.
     
  11. luke092601

    luke092601 Newbie
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    Okay, I don't know if it will get 6.0, however I have some new features for 5.1.1 but I don't have the 5.1.1 on the version in the about device section. My safari is purple and the icons are changing but I don't have all the changes...
     
  12. Jfalls63

    Jfalls63 Android Expert
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    So far there are two versions of 5.1.1 that have been released for the 870a, OJ3 and just found out they released PB2 this month. Don't think anyone has captured it yet and posted a zip file of it.
     

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