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Support Update issue

Discussion in 'Android Devices' started by ScandalousMrT, Sep 23, 2010.

  1. ScandalousMrT

    ScandalousMrT Member
    Thread Starter
    5

    Sep 22, 2010
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    I've been trying to get the ota update for my fascinate but I've been unable to connect to the innopath server to get it. Had anyone else been having this issue and if so how did you resolve it if you were able to?
     

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  2. Moonfire

    Moonfire Well-Known Member
    73

    Sep 11, 2010
    409
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    73
    Co-op'ing, doing software development in IT
    Ohio, US
    What is the exact error message you're getting, and are you rooted? My first guess is that you're on wifi - turn it off and make it use 3G and it should update.

    Edit: And noticed this is your first post - so welcome! And congrats on getting an amazing phone.
     
    Aullios likes this.
  3. ScandalousMrT

    ScandalousMrT Member
    Thread Starter
    5

    Sep 22, 2010
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    Thanks, I did that and its in the middle of restarting itself right now. You were right, I was on wifi and not using 3G.
     
  4. Yossarian9

    Yossarian9 Member
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    Sep 10, 2010
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    My update failed as well. I get the "UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED" message. My SF is UNrooted and is running LP Plus. Anybody out there have any suggestions?

    WiFi turned OFF...
     
  5. sean76

    sean76 Well-Known Member
    213

    May 5, 2010
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    THE BOSS
    NYC
    is there any real reason to update?
     
  6. Yossarian9

    Yossarian9 Member
    5

    Sep 10, 2010
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    Not really, not for me anyway. But now that I've tried and it didn't work I'm very curious as to WHY it won't update.
     
  7. MJMcMahon

    MJMcMahon Well-Known Member
    36

    Sep 15, 2010
    105
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    IT Network Engineer
    Boise, ID
    Same issue here....I tried switching back to TouchWiz but update failed there too. :(
     
  8. ScandalousMrT

    ScandalousMrT Member
    Thread Starter
    5

    Sep 22, 2010
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    I tried on 3g with launcher pro and it didn't work then I switched to tw and still didn't work that way. I had to uninstall launcher pro before it worked.
     
  9. MJMcMahon

    MJMcMahon Well-Known Member
    36

    Sep 15, 2010
    105
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    IT Network Engineer
    Boise, ID
    I had high hopes and tried uninstalling LauncherPro but the update STILL failed with the same error. I sad monkey. :(
     
  10. Veez

    Veez Well-Known Member
    16

    Dec 22, 2009
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    my update freezes on "update modem" part..its like 90% done..just the last bit..damit!
     
  11. MJMcMahon

    MJMcMahon Well-Known Member
    36

    Sep 15, 2010
    105
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    IT Network Engineer
    Boise, ID
    I'm beginning to question whether there may be something wrong with this update. I went so far as to factory reset my phone and the update still won't apply. :(
     
  12. Veez

    Veez Well-Known Member
    16

    Dec 22, 2009
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    yea..i've given up man..idk what to do...
     
  13. saps

    saps Well-Known Member
    233

    Sep 12, 2010
    5,092
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    Top Secret
    WA
    I had a similar problem to you. I'd seriously recommend you cruise over to xda and read some of the threads there. I found my fix that way
     
  14. MJMcMahon

    MJMcMahon Well-Known Member
    36

    Sep 15, 2010
    105
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    IT Network Engineer
    Boise, ID
    Saps -

    could you give me a little more of a hint here? I tried putting the Odin ROM back on it and even went so far as doing a hard reset. Still no joy.
     
  15. YonderComesTheTrain

    5

    Nov 20, 2010
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    Well I had the ip_previous_update_failed thing and I called Verizon about it.
    We tried doing that update again and the Agent I spoke to told me it was because there was 10,000 Fascinates that were manufactured that had a problem with that. Mine had the matching ESN# with those phones, so they're sending me a new one with the latest updates. Problem solved.
     

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