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Support Update problems - help for a noob

Discussion in 'Android Devices' started by digs43, Sep 23, 2010.

  1. digs43

    digs43 New Member
    Thread Starter
    5

    Aug 2, 2010
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    5
    Hey everyone,

    I recently got the update (2.2) on my Droid X. After downloading it, my phone rebooted and got stuck on the screen with the Motorola logo. I looked on this message board and saw that taking the battery out and putting it back in could solve this problem, and it did (as long as I rebooted while plugged in). I have noticed that whenever I turn off my phone, when I try to turn it on I get the same problem in that the phone is stuck on the Motorola screen indefinitely (I gave it about an hour with no change). It seems random, but after taking out the battery and putting it back in 5 or 6 times it boots up, but the next time I turn off my phone the same thing happens. What can I do to fix this? As a point of reference, I received a call (the ringtone went off on the phone) while "stuck" on the Motorola logo screen, but I couldn't answer it. Thanks in advance for all your help.

    -Digs
     

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  2. sund0wn

    sund0wn Well-Known Member
    93

    Aug 10, 2010
    775
    175
    93
    I work in an office. It has a window, but it isn't
    In a house, near some mountains.
    try a factory data reset. menu -> settings -> privacy -> factory data reset.

    or, if it wont boot, hold home and power on. when they green dude shows up, hit search, and clear data that way. that is probably your best shot of fixing the phone.

    otherwise, sbf with the new 2.2 sbf.

    Team Black Hat does it again...
     
  3. buxleyp

    buxleyp Well-Known Member
    18

    Jul 31, 2010
    78
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    18
    VA
    I'm encountering this problem as well. My Droid X behaves exactly like the OPs; there's a youtube video of another person with the same problem here: YouTube - Droid X Frozen Boot After 2.2 update

    Can anyone confirm if sbf with the 2.2 sbf fixes this problem?
     

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