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Support update profile/prl

Discussion in 'Android Devices' started by MBM7881, Feb 20, 2011.

  1. MBM7881

    MBM7881 Well-Known Member
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    Stay at Home Mom (for now :) )
    Fort Hood, TX
    i keep trying to update my profile and prl and i keep getting an error message. i tried talking to sprint (different reps) and they kept getting me to take the battery out. they all said the same things word for word like they were reading off a paper. anyways it didn't work. i keep getting that they profile/prl could not be updated and to contact customer care if the problem persists. and the error says either unknown error or internal error. any ideas?
     

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  2. SurrealOne

    SurrealOne Android Expert
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    Turn off Wi-Fi Bluetooth 4g GPS
    then try to update PRL
     
  3. MBM7881

    MBM7881 Well-Known Member
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    sprint told me to do that too and it didn't work
     
  4. MBM7881

    MBM7881 Well-Known Member
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    Stay at Home Mom (for now :) )
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    question...and this is just me throwing stuff out there...does anyone think that i'm having trouble updating my profile and prl because of the 2.2 update coming tomorrow? i'm jsut guessing...first android phone so just a guess
     
  5. fareal

    fareal Newbie
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    I'm having the same problem. Unknown error with update profile or prl. Did you figure it out?
     
  6. jdbaker82

    jdbaker82 Well-Known Member
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    Same problem here. Replacement phone just sent to me from insurance claim and its a refurb.
     

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