Help Update via kies

[nmjams]

I'm with orange/EE

there is no ota update so I've installed kies and do everything that's instructed

when i connect the phone it tells me there is a firmware update available.

I follow all the steps but as soon as the green man appears on my phone i get a pop up message on my desktop saying usb device not recognized, or words to the affect

this happens on my Windows 7 & XP machines

can anyone help? i'm ready to pull my hair out!!

 

[Smokey Mc Pot]

Kies is a horrible piece of software.

*Connect your phone to your pc and check if all the Samsung drivers are installed.
*Reinstall the drivers if needed.

If no luck?
*Reinstall Kies again and take special attention to the drivers installation.

Best of luck to you.