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Update via kies

Discussion in 'Android Devices' started by nmjams, Jul 3, 2013.

  1. nmjams

    nmjams Lurker
    Thread Starter

    I'm with orange/EE

    there is no ota update so I've installed kies and do everything that's instructed

    when i connect the phone it tells me there is a firmware update available.

    I follow all the steps but as soon as the green man appears on my phone i get a pop up message on my desktop saying usb device not recognized, or words to the affect

    this happens on my Windows 7 & XP machines

    can anyone help? i'm ready to pull my hair out!!

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  2. Smokey Mc Pot

    Smokey Mc Pot Android Enthusiast

    Kies is a horrible piece of software.

    *Connect your phone to your pc and check if all the Samsung drivers are installed.
    *Reinstall the drivers if needed.

    If no luck?
    *Reinstall Kies again and take special attention to the drivers installation.

    :) Best of luck to you.

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