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Support Update

Discussion in 'Android Devices' started by Wayne Ridgway, Sep 23, 2013.

  1. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    Aug 18, 2013
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    Hi sorry to bother you again but it seems I have a security policy update on my s4 but when I touch to download the update it says connecting to server then 2mins later it says update failed due to network issues. I don't understand this can anyone help me ? Please
     

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  2. amarie82

    amarie82 Well-Known Member
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    How is your signal? Data working? On WiFi?
     
  3. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    Aug 18, 2013
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    On full on my WiFi and my signal
     
  4. amarie82

    amarie82 Well-Known Member
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    Does it give an error code # or just network issues?
     
  5. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    Just network issue
     
  6. amarie82

    amarie82 Well-Known Member
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    Have you done any type of reset? Factory?
     
  7. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    No I haven't is there even ment to be a update ?
     
  8. amarie82

    amarie82 Well-Known Member
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    I have checked with other sites xda developers and android central looks like your not the only one having the issue. I would contact Samsung and see if they can give you some info on it.
     
  9. amarie82

    amarie82 Well-Known Member
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    Its probably something Samsung sent out to update something on the phone.
     
  10. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    Thank you for doing that at least I anti the only person and maybe I should there might be aiming wrong with Samsung servers
     
  11. amarie82

    amarie82 Well-Known Member
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    Your welcome and maybe so. It happens! You can find there contact info on there website or your carrier can give it to you!
     
  12. Wayne Ridgway

    Wayne Ridgway Well-Known Member
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    Aug 18, 2013
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    Lucky I have the number already than thank you for your help :)
     
  13. amarie82

    amarie82 Well-Known Member
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    You are very welcome anytime!
     

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