Loaded Kies and it told me new firmware was available. Backed up as recomended and read the bit about not unpluging or playing with buttons. After a few minutes a warning box came up, full of Japanese (I think) text with an accept button which I did. Few seconds later my phone showed a picture of a green android with "Downloading, do not turn off target. It is now over 30 minutes later and the green man is still there downloading !!! 1 hour later I ignored the warning and turned the phone off and it started up without a problem, but I have no idea if it has updated the firmware? Bout phone tells me the following; Model - GT-19100 Android Version 2.3.3 Baseband version - 19100XXDH Kernal Version - 18.104.22.168-19100XWKDD-CL161513 root@DELL103#2 Build No Gingerbread.XWKDD Any ideas please? I see that others are upgrading to XE7 but how do I find out if I am already on KE7 please?