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Support updating firmware with Kies problem?

Discussion in 'Android Devices' started by PeterSquires, Jun 19, 2011.

  1. PeterSquires

    PeterSquires Newbie
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    Loaded Kies and it told me new firmware was available.

    Backed up as recomended and read the bit about not unpluging or playing with buttons.

    After a few minutes a warning box came up, full of Japanese (I think) text with an accept button which I did.

    Few seconds later my phone showed a picture of a green android with "Downloading, do not turn off target.

    It is now over 30 minutes later and the green man is still there downloading !!!

    1 hour later I ignored the warning and turned the phone off and it started up without a problem, but I have no idea if it has updated the firmware?

    Bout phone tells me the following;

    Model - GT-19100
    Android Version 2.3.3
    Baseband version - 19100XXDH
    Kernal Version - 2.6.35.7-19100XWKDD-CL161513 root@DELL103#2
    Build No Gingerbread.XWKDD

    Any ideas please? I see that others are upgrading to XE7 but how do I find out if I am already on KE7 please?
     

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  2. Asterics

    Asterics Lurker
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    I've exactly the same problem. Have you found a solutions to urs yet?
     
  3. PeterSquires

    PeterSquires Newbie
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    Yes,

    After 1 hour of the green man and downloading message, I ignored the warning and turned the phone off. It started up without a problem, so I went back to KIES and started the upgrade process again, this time it upgraded in just a minute or so.

    Hope you sort yours,

    Peter
     
  4. lordofthemoon

    lordofthemoon Newbie
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    I've gone into the desktop Kies software and I'm not getting any update. It's saying that my firmware is PDA:KE2 / PHONE:KE2 / CSC:KE2 (ORA) with these other details:

    Model number: GT-I9100
    Android version: 2.3.3
    Baseband version: I9100BVKE2
    Kernel version: 2.6.35.7-I9100BVKE2-CL195878
    Build number: GINGERBREAD.BVKE2

    Any idea why I'm not getting an available update? I'm on the Orange UK network if that matters.
     
  5. Gurba

    Gurba Android Enthusiast
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    Same thing here only my phone didn't boot. Trying emercency reinstalling (loosely translated from Norwegian :)).

    EDIT: Not looking good. :(

    EDIT: Solved. I used another computer and Kies updating worked like a charm. Maybe the 64-bit win7 messed up things. I know I had to use the 32-bit pc to root the X10 before so...
     
  6. stevehy

    stevehy Well-Known Member
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    The update will only show up on unbranded unlocked devices. Orange has not made this update available.
     
  7. lordofthemoon

    lordofthemoon Newbie
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    So if/when Orange does make the update available, will it come through Kies, or do I need an Orange-specific update mechanism?

    I can understand now why people go for different firmware, but after having looked at the ROM + guide that someone pointed in another thread recently, I'm running a mile. There's all these different versions offered with no indication on how they differ or suggestions on which to install. I think I'll stick to "official" updates for the moment.
     
  8. theretroandroid

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    ^ You will get it from Kies I suppose. OTA's was much better. Sigh.
     
  9. lordofthemoon

    lordofthemoon Newbie
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    Thanks. What's OTA?
     

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