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!!! Urgent!!! Help!!!

Discussion in 'Android Devices' started by draconius, Jun 2, 2011.

  1. draconius

    draconius Well-Known Member
    Thread Starter

    The president of my company just did the ota .596 and his phone is effed. It will load up to the main screen...can switch from screen to screen but cannot select anything in settings,etc. Phone starts lookout but once lookout goes away the phone black screens with just the notification bar. Can turn it on and off, but nothing is accessable...

    Serious help needed because I told him to perform the update.
     


  2. draconius

    draconius Well-Known Member
    Thread Starter

    Correction...anything that opens cannot close and his hard buttons are non responsive. Hours can I fix this thing without him losing ask his info!
     
  3. draconius

    draconius Well-Known Member
    Thread Starter

    When I press the power button and home button to boot up I get the android guy with a triangle and exlamation point.
     
  4. Airmaxx23

    Airmaxx23 Android Expert

    Now press both volume buttons, to get in the stock recovery.
     
  5. draconius

    draconius Well-Known Member
    Thread Starter

    Well he lose all his data?
    I have 4 options:
    Reboot system now
    Apply update from sdcard
    Wipe data/factory reset
    Wipe cache partition

    when he entitled.596 did it write everything anyway?

    Correction on issue...after 30 seconds of a clean boot everything freezes.I'll report back in a minute

    Also he is non rooted and full stock.
     
  6. Aggie12

    Aggie12 Android Expert

    yes, If you do a factory reset all will be lost. His apps will redownload but the data for them will be gone.
     
  7. draconius

    draconius Well-Known Member
    Thread Starter

    So is he hosed since I cannot do anything when booted? Trying to keep him happy. It should have just easily installed over his previous os without any issues...what would have caused it to screw up?
     
  8. jcash3

    jcash3 Android Enthusiast

    I had similar problems when I first installed the update (I did it manually). The phone was very unresponsive and I wasn't able to do anything with it. I did a reboot and the same thing was happening so I let it sit all night and when I got up in the morning it was working perfectly. I say let it sit and see what it does in a couple of hours. Don't touch anything, just cut it on and let if figure out what it wants to do...
     
  9. draconius

    draconius Well-Known Member
    Thread Starter

    While it is booted and all locked up I tried calling it and it does ring but the phone shows no call...totally frozen like a brick...sounds like factory reset is only option?
     
  10. Aggie12

    Aggie12 Android Expert

    Did he ever do anything as far as what you can do with rooting to his phone?
     
  11. draconius

    draconius Well-Known Member
    Thread Starter

    Negative...though this may give him the idea to start
    You left it on right?
     
  12. jcash3

    jcash3 Android Enthusiast

    Yup, I left it on. Not sure if the problem was unique to my phone, but it seemed to work itself out of whatever it was doing and works perfectly now. It hasn't frozen since I installed GB (last Sat night). I would try and let it sit for a couple of hours just to see what it does. If it doesn't work then a restore might be needed. You could try backing it up through usb if you end up restoring. Not sure how you would get contacts other than syncing with gmail.
     
  13. draconius

    draconius Well-Known Member
    Thread Starter

    He had them sync'd through outlook and backup assistant and a factory reset won't touch the sdcard so his pictures and videos will be ok.
     
  14. quickaudi

    quickaudi Android Expert

    I'd say factory reset is in order

    honestly, it's fixed a bunch of issues so far.
     
  15. esemes

    esemes Well-Known Member

    agreed. It got me to the pushed official.. even after sbf'ng back to stock unrooted ....
     
  16. ackoolness

    ackoolness Well-Known Member

    My phone was not in that type of state but it was very unresponsive after manually (method 2) but after a few hours it worked itself out (???)

    might not happen to you, but hopefully it does. :cool:
     
  17. draconius

    draconius Well-Known Member
    Thread Starter

    Did a factory reset and it reset to ginger bread.
     
  18. jcash3

    jcash3 Android Enthusiast


    Is it running any better?
     
  19. draconius

    draconius Well-Known Member
    Thread Starter

    Yes because it is actually running now rather than freezing after every 30 seconds after boot up :p
     

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