For those of us that are fed-up fighting with "Alex" and need to talk to someone here in the US about technical/customer support issues.. Call these numbers: Technical Support: 877 600 8065 Executive Escalation (Complaints): 855 250 5271 I've no idea how long these numbers will be good until they disconnect them but give them a go if you need help today and have had enough of the usual run around from "support".