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Support USB Charger Point broken, HTC warranty service nightmare!

Discussion in 'Android Devices' started by Blanny, Sep 28, 2012.

  1. Blanny

    Blanny New Member
    Thread Starter

    Sep 3, 2009

    Just wondered if anyone had any advice similar experiences with HTC warranty support?

    My USB charger point became unresponsive and then broke altogether. Put the phone in to HTC to be repaired and they are saying it was malicious damage and want


  2. paulrh

    paulrh Well-Known Member

    Apr 18, 2011
    Not the UK
    I have had my DHD since Dec 2010 and have had no problems with the charging port. I use the port on average over 20 times per day (always plugged in when I am at my desk and take it with me when I go walkabout).

    It's crap but I can understand why, from their point of view, that any physical hardware damage is not considered to be their problem.

    My experience gave me the impression that HTC totally and utterly suck when it comes to customer service and warranty repair of phones. I recently sent the wife's Sensation in for repair and it came back only having had the ROM flashed. The problem is hardware related and they never even bothered to check if the fault I described was fixed (it was not). It is going back in so lets see what they do this time :)

    I am sure some people have had a good experience blah blah blah

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