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Support USB doesn't recognize the phone

Discussion in 'Android Devices' started by BigDaddy Rob, Sep 10, 2010.

  1. BigDaddy Rob

    BigDaddy Rob Member
    Thread Starter
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    Sep 9, 2010
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    I just purchased the Fascinate and I love it. I'm trying to transfer my music and photos from the vcast application on my computer to the phone.

    I loaded the application on my computer and searched for the music and pics. That worked fine. When I plug in the phone, the computer doesn't see the phone. USB issue.

    Any ideas? I'm running XP.

    Thanks
     

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  2. xliderider

    xliderider Well-Known Member
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    Jan 28, 2010
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    Where Diamond Head Stay
    Try reseating your sd card, I had to do that a couple of times already on our two Fascinates.
     
  3. BigDaddy Rob

    BigDaddy Rob Member
    Thread Starter
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    Sep 9, 2010
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    Thanks for the advice. It works now!!
     
  4. xliderider

    xliderider Well-Known Member
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    Jan 28, 2010
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    You're welcome. :)
     
  5. Batt1719

    Batt1719 Well-Known Member
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    How do you reset the SD card?
     
  6. xliderider

    xliderider Well-Known Member
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    Reseat, not reset. ;)
     
  7. Batt1719

    Batt1719 Well-Known Member
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    I have tried to reseat the card, and have done a battery pull. Is my phone defective? Any other suggestions?
     
  8. burningembers

    burningembers Well-Known Member
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    May 1, 2010
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    Software Engineer
    Portland, OR
    Either that or the SD card itself is. Have you tried another SD card? Either way it sounds like you may be visiting the place you purchased it... :/
     
  9. Batt1719

    Batt1719 Well-Known Member
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    Tried new SD, even called Verizon. Are there driver's for the Fascinate?
     
  10. xliderider

    xliderider Well-Known Member
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    Just take it back and get another phone.
     
  11. ironhorse

    ironhorse Well-Known Member
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    It is not the phone. Xp requires you to go about it in a different way,. You have to disable debugging unless you are using a tethering program such as pda net. Then when you connect the phone you use the scroll task and mount the phone. If you need more help you can contact me.
     
  12. Batt1719

    Batt1719 Well-Known Member
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    This may sound stupid, how do you shut off debugging? This phone seems great except for the computer issue.
     
  13. burningembers

    burningembers Well-Known Member
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    May 1, 2010
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    Software Engineer
    Portland, OR
    Settings -> Applications -> Development
     
    BudDroid likes this.
  14. cybergoose

    cybergoose New Member
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    Sep 12, 2010
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    I just picked up this phone yesterday and have the same issue on both Vista and Win7. I have turned off USB debugging and reseated the SD card but phone is still not detected with VCAST and/or when Windows attempt to install driver it says "USB device not recognized".

    This is really frustrating! Does anyone have any other suggestions? Both Samsung and Verizon websites only have user manual downloads and no drivers. Any help is greatly appreciated.

    Thank you!
     
  15. Batt1719

    Batt1719 Well-Known Member
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    Sep 11, 2010
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    Turned off debugging and now everything works great, thanks for the help.
     
    BudDroid likes this.
  16. jamberryblue

    jamberryblue New Member
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    Sep 16, 2010
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    Okay, so I've reseated the SD card and checked on the debugging, which was never checked in the first place. Still no luck getting my PC to recognize it. :/ Please help!!! Thanks very much :)
     
  17. BudDroid

    BudDroid Well-Known Member
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    Jan 14, 2011
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    Seagrove Beach FL
    FYI, I had the same problem. LG Optimus S, WinXP with SP3.

    The first time I plugged in the phone, I got the standard "Found new hardware wizard". Told it to search (Microsoft, not on the PC) for the driver. Couldn't find it, didn't install. The phone wouldn't show up on Windows Explorer, nothing happened on the phone itself.

    Then, I turned off USB debugging as described above. That did it! Phone now recognizes that it is connected to the PC and vice versa.
     
  18. djb28

    djb28 Well-Known Member
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    I have had this problem since day one and tried 3 cards. It always says it is either corrupted or using a format not supported by windows. It sucks.
    So i use File Expert from the market and connect through my wifi. Works great. But i wish i could use the alternative, still.
     
  19. LadyBird

    LadyBird New Member
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    Sep 26, 2010
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    I have tried all of this. I have downloaded drivers from the Samsung website. I still cannot transfer my files from my phone to my computer. Ugh.
     
  20. jlpj2011

    jlpj2011 New Member
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    Mar 14, 2011
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    After plugging phone to CPU via USB, mount the card mass storage from your phone.
    windows will recognize and then you can explore it.
     
  21. hopelesscurse

    hopelesscurse Member
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    Dec 5, 2010
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    Ever since DL09 came out I've had USB problems too. I can get it to recognize in my computer, but as soon as that update hit, I can no longer USB my phone to my home stereo or car stereo.
     
  22. Anthony2816

    Anthony2816 Well-Known Member
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    Nov 29, 2010
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    Hopeless, try turning on USB Debugging and see if it helps with your USB connectivity.

    I just rooted my phone and installed Superclean 2.9 Froyo, and I was unable to connect to my computer until I turned USB debugging on.

    It's under Settings - Applications - Development.
     
  23. Winni-Pig

    Winni-Pig New Member
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    Aug 16, 2011
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    Hello:
    It took a couple of tries, and a scary moment when it seemed the phone was not going to turn on again, but when I turned on debugging (which had been off originally), and then turned it off and turned the phone completely off, it finally was able to see it.

    Before that, the computer was saying that it could see new hardware but did not have the software to install it.

    Even though it is an old thread I thought I would add my 2 cents.:D
     
  24. Vijay_Kumar

    Vijay_Kumar New Member
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    Aug 27, 2011
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    This is really good app, better than Samsung Kies.
    Ayway, I was also facing problem that MyPhoneExplorer was not able to recognize device over USB. I think phone needs to be rebooted after installation. I checked debug on and rebooted and phone was rfecognized!
     
  25. Vijay_Kumar

    Vijay_Kumar New Member
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    Aug 27, 2011
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    Correction. The phone does not need to be rebooted. MyPhoneExplorer wants the phone usb to be in debug mode whereas Samsung Kies wants it to be in non debug mode. So to connect to MyPhoneExplorer usb debug mode needs to be set to ON. When I set debug mode ON, MPE detects the phone!
     

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