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USB port broken on a rooted phone

Discussion in 'Android Help' started by Android Question, Dec 22, 2013.

  1. Android Question

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    Hello. The USB port on my Nexus 7 is loose (I have to keep pressing down on the cable for it to keep chrging). I have been thinking about sending it to Asus for them to fix it (still in warranty period), but then I realised that root supposedly voids the warranty.

    So my question is, will they fix physical parts for free because root is not what caused the problem? Or does root void all warranty? I know they charge incredible amounts of money if it turns out your device is not under warranty.
     

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  2. Rukbat

    Rukbat Extreme Android User
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    Depends on how they feel the day it arrives, but many manufacturers consider rooting to totally void all warranty. And, as assinine as that policy is (the only way rooting could have caused that problem is if you rammed the cable in when you were rooting it - which has nothing to do with rooting), the way the warranties are written, they're within their rights.

    Unroot it if you can (search for methods). Then get authorization to send it in. DON'T keep pushing the connector to make it charge. Every time you do that, you make a little spark on the board, which chars a tiny spot on the board. Do it enough and you turn a "touch the contacts with a soldering iron tip" job into a "replace half the phone" job. And the more they have to do, the more they're going to look for a way out - like that tiny sign that the phone had been rooted. A loose connector is a goof on their part. They're likely to fix that and hope you still buy products from them.
     

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