v40 Virus Issue

[Jollymon]

Does anyone know how to get rid of game popups from bat.happy1090 and your favorite website? I talke to tmobile and all they said was to do a factory reset. Won't the virus save if I do a backup and reset?

 

[Dannydet]

Nope. It returns the device to factory settings

 

[Jollymon]

Nope. It returns the device to factory settings

Backing up the apps won't save it?

 

[ocnbrze]

are you sure it is a virus? it sounds more like adware that must have installed when you downloaded another app. i would uninstall any recent apps and see if that helps. also you might want to try the phone in safe mode first. this puts the phone in a state where 3rd party apps will not be allowed to run. if the issue does not happen while in safe mode, then it is more than likely an app is the culprit.

 

[Medstar1]

Try this: Go to Google Chrome (if that is your browser) tap it to open, scroll to settings, tap that and scroll to Site Settings, tap that and scroll down to Pop Ups and redirects and make sure that is toggled to Blocked. Then hit All Sites, and find the site you're having issues with, tap on it and hit either delete for stored data under Useage or Clear & Reset under Permissions. I've had success with this when having problems with pop up ads on various websites.