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Support Variant System Version

Discussion in 'Android Devices' started by _SamG, Sep 22, 2012.

  1. _SamG

    _SamG Member
    Thread Starter
    26

    Sep 22, 2012
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    Hi,

    I'm an absolute noob with anything related to fixing phones and really hope someone can point me to or provide me with a guide that a ten year old could follow to fix the problem I have.

    I've done nothing custom with the phone at all (Wildfire S). I've installed apps from the play store but that's it other than changing the SD card. However, when the phone checks for an update it says one is available in the usual manner and I select to download. The download starts but then it gives the following error:

    'Variant system version - We have determined that your phone may be running a modified version of its system software. For your protection, we cannot update your phone. Please revert your phone to the official HTC system software to update your phone. If you did not modify your system software or would like help reverting your system please contact us via the support section at HTC - Mobile Phones, Smartphones, Cell Phones, Tablets'

    A factory reset hasn't worked and HTC / T-mobile were not help (at least not for free - at least
     

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  2. Caro332

    Caro332 Well-Known Member
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    Feb 22, 2012
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    This is quite strange...Is this a GSM phone you are using?

    Try this and then tell me the following:
    Shut dow the phone, remove the battery, put it back and press power button plus vol down button. This will allow you to enter HBOOT mode.
    At the top, tell me what you see
    **LOCKED**, **UNLOCKED** or **RELOCKED**
    And tell me if you see S-ON or S-OFF just below
     
    _SamG likes this.
  3. _SamG

    _SamG Member
    Thread Starter
    26

    Sep 22, 2012
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    Hi, thanks for replying. It says:

    Marvel PVT Ship S-On RL

    I have no idea what that means, any further help is appreciated.

    Thanks

    Sam
     
  4. Caro332

    Caro332 Well-Known Member
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    Feb 22, 2012
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    S-on means that your phone is locked and S-off means it's unlocked and you can root it.
    Let me know whether it's LOCKED or UNLOCKED
    It's quite strange...If your phone says LOCKED, then it's some strange problem and the best would be to take it to the HTC centre.
     
    _SamG likes this.
  5. _SamG

    _SamG Member
    Thread Starter
    26

    Sep 22, 2012
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    My phone is S-On (Locked). Yes, I do find this whole thing weird and I'm reluctant to send it to HTC because of the cost.

    Is there no way I can just restore the operating system to how it was when I bought it? I know the factory restore doesn't work. Is the recovery option in the boot menu something different that might work?

    Could I install a new operating system? This is probably at the extremes of my ability but with a full set of instructions I might work it out. And is it safe, not just for the phone but for any subsequent data I then put in - passwords etc.
     
  6. Caro332

    Caro332 Well-Known Member
    93

    Feb 22, 2012
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    You can actually re isntall the rom. Here is the quote from CafeKampuchia:
     
    _SamG likes this.
  7. _SamG

    _SamG Member
    Thread Starter
    26

    Sep 22, 2012
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    Tried the RUU: RUU_Marvel_S_HTC_Europe_2.26.401.3_Radio_47.23e.35.3038H_7.57.39.10M_release_261695_signed

    Now the phone won't even start. Screen just flashes on and off black. Can't even start with volume down and power button.

    HELP!
     
  8. senthamil

    senthamil Well-Known Member
    53

    Jun 19, 2012
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    Business
    Chennai, India
    What happened or displayed on PC screen when you run the RUU on PC?

    Try pressing <Power on> button for 10 seconds and say whats up.
     
    _SamG likes this.
  9. _SamG

    _SamG Member
    Thread Starter
    26

    Sep 22, 2012
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    Everything appeared fine on the PC, I followed the instructions on the wizard that came up and there were no error messages.

    I've tried the hold the power button down for 10 seconds (saw that somewhere on the web) but to no avail. As soon as the power button is touched the screen flashes on but just black, then off again and on etc.

    I'm guessing it is totally dead so am sending off to T-mobile to see if they can fix it for a reasonable price - you can get a new Wildfire S now for about
     

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