Here's my story: I've been having the same issues as everyone else, including a few lock-ups since the update (only two or three in the days following the update, and none since). But my main issue is that my phone will shut down and reboot itself while it is just sitting on the table. I've seen this happen three or four times (not to mention the times I don't actually see it happen). So about 25 days into my 30 trial, I call customer service and they give me the factory reset solution, which is exactly what I expected them to say. So I did that and still had the same problem. Called again and they transfer me to some guy in tech support. He wanted me to remove all my apps to see if that was the problem and since this was on the 30th day, he extended my trial period for two days, when he wanted me to call him back with my results. So two days later I call him back to tell him that, instead of removing the apps, I just did another factory reset, without putting any apps on again, but still had the problem. However, he wasn't available at the number he gave me to call, so I left a message for him to call me back--he didn't. I called back the next day (by now his two day extension for my trial period is over) and he still isn't available, so I call customer service again and after explaining everything two or three times, the woman finally agrees to replace my phone under the 30 day, no worry guarantee. Nice. Was expecting my phone yesterday or today, in fact, on Monday I got a voicemail from another cust. serv. rep asking about my experience and if my new equipment has arrived and if so, am I happy with it. Now, Wednesday, I was starting to wonder when to expect the FedEx truck, and didn't want to leave the house and miss it. I was given no tracking number, and I can't find the order number the woman gave me so I call cust. serv. again (about an hour ago). Another woman tells me that the order never went through because payment information was needed to cover the cost of the new phone until they got my old one back. I guess they were just waiting for me to call back to tell me that. So she finishes the order and sets it up for overnight delivery (I now have to change plans for tomorrow to be here for it), and then tells me that my account will be billed something like 186 bucks for the phone, until they get the other one back and give me the credit--but that can take 2 or 3 billing cycles, so my next bill will be around 300 bucks. Ain't that some Bull$h*t. On top of that, she said when I get the new phone and activate it, my two year contract agreement will start with the new phone's activation. WHAT? I spent 15 minutes trying to understand why this isn't as simple as switching the new phone over and still being on the contract I signed up for back in early november when I originally activated my ERIS. I still don't get it. Not that it matters, but I've been a customer with Verizon for 8 or 9 years now. Sorry for being so long-winded and thanks for reading my rant.