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Support Verizon - Developer Edition

Discussion in 'Android Devices' started by mikeman84, Jul 24, 2014.

  1. mikeman84

    mikeman84 Newbie
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    Apr 15, 2010
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    NJ
    I had the 16GB Moto X before it took an unfortunate spill and left my screen completely fubar. I just received a 32GB Developer Edition in the mail today but I am unable to upgrade to Kit Kat (phone came with 4.2.2).

    Whenever I go to About Phone > System Updates > I get:
    "An unexpected error has occured. Please try again later"

    How do I go about getting the latest firmware on this phone? Verizon tech support was worthless.

    Thanks!
     

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  2. dhinged

    dhinged Well-Known Member
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    Factory reset.
     
  3. svensett

    svensett Android Enthusiast
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    Apr 8, 2010
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    Were you able to resolve this? I just got my VZN DE and I'm getting the same error. Phone came with 4.2.2 as well.
     
  4. tf442

    tf442 Newbie
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    Go to Motorola.com and download Motorola Device Manager. After it installs it checks your phone and installs to 4.4.2. Friday gave me the upgrade to 4.4.4. It might go straight to 4.4.4 now.
     
  5. svensett

    svensett Android Enthusiast
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    Well my phone just received an OTA update going from 139.10.53.ghost_verizon.verizon.en.us to 139.15.1.ghost_verizon.verizon.en.us. It still shows as Android version 4.2.2 though, so I'm not sure what all was in this update.

    I tried the Motorola Device Manager method the other day and either I wasn't doing something right or it wouldn't take the update. I may try and see if this OTA fixed whatever issue was there before.
     
  6. svensett

    svensett Android Enthusiast
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    My phone just pulled the 140.45.en.US OTA (4.4) and installed, then immediately began downloading 164.55.2.en.US (4.4.2) and installed. It also downloaded 212.55.26.en.US (4.4.4) as well.

    So I activated the phone on the 31st, received the first OTA on the 6th after not being able to manually download, and then the 3 KitKat updates today. It took a week, but it's finally up to date. :D
     

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