My wifes Moto Droid stopped working so I gave her my old Moto Droid the other day. So today I went into the Verizon store and they said they are going to send out a replacement phone to me.
I wasn't to satisfied with that because I have already replaced the Droid with 5 others so I called *611 and talked to Customer Service. I asked the CSR what my buy out would be so I could go to Sprint and they started to scramble to keep my business. I have 4 lines on my account so I'm pretty sure they didn't want to lose me as a customer. After being placed on hold for about 30 seconds the CSR said that he has ordered me a new HTC Thunderbolt and I should receive it in the mail on Monday. If after I receive the phone I still didn't want to stay with VZW I could return the phone and cancel my account.
BTW the upgrade was free for me also. Now I'm going to give the wife my Inc. and put the TB on my account.
I wasn't to satisfied with that because I have already replaced the Droid with 5 others so I called *611 and talked to Customer Service. I asked the CSR what my buy out would be so I could go to Sprint and they started to scramble to keep my business. I have 4 lines on my account so I'm pretty sure they didn't want to lose me as a customer. After being placed on hold for about 30 seconds the CSR said that he has ordered me a new HTC Thunderbolt and I should receive it in the mail on Monday. If after I receive the phone I still didn't want to stay with VZW I could return the phone and cancel my account.
BTW the upgrade was free for me also. Now I'm going to give the wife my Inc. and put the TB on my account.