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VERIZON issues with v2.3

Discussion in 'Android Apps & Games' started by jprjay, Dec 21, 2013.

  1. jprjay

    jprjay Newbie
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    I'm here in NJ and suddenly (earlier this week) both my (gingerbread 2.3.6) Samsung and kindle fire will no longer authenticate outgoing emails. I've been going back and forth with tech support and they "don't know of anything that changed". My wife's Jelly Bean still works fine. [There is no upgrade available for my devices]

    I can see an error when I try to reset connection properties "authentication failed exception : Unable to negotiate MD5CRAM

    Anyone else seeing this problem?
     

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  2. lunatic59

    lunatic59 Moderati ergo sum
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    What kind of authentication is required from your SMTP server? It could be that they change the protocol and your wife's device detected it where you must set it manually. Yahoo is notorious for changing protocols without notifying users (or at least notifying them adequately.)
     
  3. jprjay

    jprjay Newbie
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    They went SSL smtp a few months ago (port 465) . At the time I had no problem. The problem suddenly occurred this week (receiving email is OK)
     
  4. lunatic59

    lunatic59 Moderati ergo sum
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    A couple of other things to try is if on wifi, reboot your router or take it to a free hotspot to test a different network. Check on mobile data as well. If those accounts are also accessible from a PC try sending that way to make sure it's the device and not the account.

    You may have to clear those settings and re-enter them. The simplest way is to delete the account and recreate it. That, however might not be enough. You may have to go almost all the way to a factory reset, which would be to delete the account. clear data and cache on the mail app, boot the phone into recovery and clear those caches as well and then recreate the account(s). If that doesn't work, the next step would be a factory reset.
     

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