I've been posting here and everywhere trying to get a solution for my extremely odd problem (phone will freeze if I pull out the keyboard and will not turn on for several hours), but I finally decided to take it into the store. The gal tried fiddling with the phone for a while then asked with a grin if I had done any modding to the phone. With much honesty I said no and after asking my phone number, she said that my new replacement phone will arrive on Wednesday. WHOA! I don't pay for the warranty every month so I was worried they wouldn't give me a replacement but I'm extremely glad that they are. Sweet stuff!