Verizon kicks some major as*

[tangomango]

I've been posting here and everywhere trying to get a solution for my extremely odd problem (phone will freeze if I pull out the keyboard and will not turn on for several hours), but I finally decided to take it into the store.

The gal tried fiddling with the phone for a while then asked with a grin if I had done any modding to the phone. With much honesty I said no and after asking my phone number, she said that my new replacement phone will arrive on Wednesday.

WHOA!

I don't pay for the warranty every month so I was worried they wouldn't give me a replacement but I'm extremely glad that they are.

Sweet stuff!

 

[tt07]

Has the phone been rooted? Im assuming you have and that could be the cause of the freezing problem. You only pay monthly for insurance and it comes with a year manufacturing warranty.

 

[dmodert66]

If you where rooted, did you try installing a different rom to see if that had any effect? Just curious is all. Verizon has always come through for me, though at times, it can take multiple calls to CS and visits to the store. Glad you are getting another phone at no charge either way!

 

[mobrienjr]

it sounds like a defective/manu issue that was covered by warranty...insurance is only good for the first year if you break it, lose it, or it is stolen

 

[riffdex]

I've been posting here and everywhere trying to get a solution for my extremely odd problem (phone will freeze if I pull out the keyboard and will not turn on for several hours), but I finally decided to take it into the store.

The gal tried fiddling with the phone for a while then asked with a grin if I had done any modding to the phone. With much honesty I said no and after asking my phone number, she said that my new replacement phone will arrive on Wednesday.

WHOA!

I don't pay for the warranty every month so I was worried they wouldn't give me a replacement but I'm extremely glad that they are.

Sweet stuff!

The phone comes with a manufacturer's warranty when you get it but you can pay monthly if you want to get insurance on it. The manufacturer's warranty only covers it if there is some defect with the phone, but the insurance would cover it even if u accidentally drop it/break it/etc.

 

[dren]

I hate to burst your bubble, but by "new" they mean "refurbished" lol

 

[takeshi]

...and that's standard for any carrier. The original wasn't new (if it was under 30 days you could have it replaced with a new one) -- why would the replacement be new?

 

[mobrienjr]

If you are persistent you can get a new one.

 

[shadowdude777]

Refurbs are fine. Honestly, with the quality control I've seen on Droids, you should be happy you're getting a person to look at the phone. Though that won't solve the so-called "headphone jack"'s one-month lifespan.