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Verizon Note 9 will not charge via cable

Discussion in 'Android Devices' started by The_Chief, Feb 22, 2020.

  1. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    So Former Tax Deduction #1 has a recurring problem with his Verizon Note 9: it will NOT charge with a USB-C cable. ANY cable. Wireless charging, yes. But something in the firmware boogers up connected charging. He spent 2 hours with Verizon tech support, only to have them tell him what he already knew... but this is apparently a firmware problem that was referred to Samsung by Verizon.

    How many Verizon Note 9 users here are experiencing that? And does anyone here know of a fix or workaround? Other than wireless charging...
     



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  2. svim

    svim Extreme Android User

    Is there any documented summary of this alleged Note 9 charging problem? Or is it just hearsay from a customer service staffer?
    Also, it would eliminate repetition if we knew just what he did or didn't try -- you referred to different cables so assuming he tried different chargers too, what about charging the phone while powered off or while in Safe mode.
     
    marctronixx, tube517 and ocnbrze like this.
  3. marctronixx

    Moderator

    can you connect the phone to a computer to transfer data?

    yes have you tried different cables? clear cache? factory reset?

    sounds like a hardware issue ...
     
  4. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    They swear it's a firmware issue - and yes, yes, and yes
     
  5. olbriar

    olbriar  
    Moderator

    Did it originally charge USB? Does the failure coincide with an OS upgrade? I would think if it were firmware there would be an ugly uprising from the Note 9 / Verizon community. As much as I love inductive charging I've never been forced to use the method.
     
  6. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    It's been on and off with Android 9 & 10... I had his clear cache and data on the USB Settings system app, no change. It does what it wants, when it wants. I would be inclined to call it a sensor fault: but that's just me and I ain't there
     
  7. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    This is a weird problem, and I suspect it's with the Verizon firmware. I had the unlocked Note 9 and never had this problem. The Darling Bride has had the Note 9 for nearly a year and has never had this problem. His phone still won't charge by cable... so, for his birthday Sunday, we're sending him a wireless charging stand and a wireless charging car mount. It's the best thing I can think of - and Jeanette my Note 10+ charges wireless almost exclusively. I have wireless charging stands on my night table in the bedroom and on my office desk. Always lots of power available.
     
  8. ilovethebeach

    ilovethebeach Well-Known Member

    Make sure your power switch is on....i had the same problem...
     
  9. The_Chief

    The_Chief Accept no imitations!
    VIP Member Thread Starter

    As in... the phone is turned on? I don't understand. Charging via cable should be the same, whether the phone is turned on or off.
     
    tube517 likes this.
  10. TrueFangz

    TrueFangz Android Enthusiast

    Very late to the party on this thread, I haven't been on the forums in quite a while, other than yesterday to boast about getting on board for the 20 Ultra after skipping the 10.

    Anyway, I'm on VZW and have done all the software updates as they've come, and haven't had this issue, but When trying to plug the phone into my bike the other day to try out Android Auto for the first time, I noticed that my port must be fudged somehow because just looking at the cable the wrong way will make it lose it's connection. I haven't used a cable in quite a long time as I just wirelessly charge overnight every night. I tried a few different cables, and no matter what, just the most minor touch or movement of the cables will cause disconnection. I'm not sure how, or why, or even how long this has been an issue, and it's nothing major, but was wondering what your ultimate outcome has been. Was it really firmware, or something physical with your port?
     

Samsung Galaxy Note 9 Forum

The Samsung Galaxy Note 9 release date was August 2018. Features and Specs include a 6.4" inch screen, 12MP camera, 6/8GB RAM, Exynos 9810 processor, and 4000mAh battery.

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