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Tips Verizon online chat lied re shipping!

Discussion in 'Android Devices' started by miss techie, Mar 17, 2011.

  1. miss techie

    miss techie Newbie
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    homeschooling mom
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    Just a buyer beware... I ordered my TB this AM online and went to select the free overnight shipping. I got a message that said that discount was no longer available. I started a chat with an associate who ASSURED me that "because I was ordering so early" (7AM) that I would get my phone tomorrow. I double checked because I wanted free overnight shipping and I was willing to pay the 8 extra bucks if I needed to. I was told I did not need to. SILLY me!!! I went to track the package a few min ago and it says I will get the package on Monday the 21. Upset, I contacted Verizon Wireless and of course they will do nothing about it.
    BUYER BEWARE!!!!!!!!!!!!!!
    Anyone else with a similar problem? Misery loves company ya know......
     

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  2. jwort93

    jwort93 Newbie
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    I had the same problem, I didn't talk to any customer reps though and went ahead and paid the $9. I better get it tomorrow.
     
  3. rs4ever

    rs4ever Newbie
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    I didn't have that option to check when I ordered my phone online... And I got my tracking number a few hours ago, checked it and said it would be delivered tomorrow by 3pm...I ordered it around 6:30am PST though
     
  4. TxGoat

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    If you kept a copy of your chat log, I'd contact Customer Support (Although they may have records) and file a complaint. If anything maybe they'll give you a free month worth of service or some other accessories for your troubles.
     
  5. howarmat

    howarmat Android Expert
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    so they told you that you "didnt need to select" overnight shipping to get the phone tomorrow or they told you that you "didnt need to pay the $9" to get the overnight shipping. 2 dfferent things there....
     
  6. miss techie

    miss techie Newbie
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    That they were aware that the computer would not allow me to select free overnight shipping and that I did not have to select the option to pay overnight shipping, that if I selected the free two day shipping it would still get to me by tomorrow. I would have been happy to pay the extra to ensure that I would get the phone, but they told me I did not need to.
    THAT is my beef. I hope I am making sense.
     
  7. howarmat

    howarmat Android Expert
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    yeah i got you and yes that is kinda crappy i agree. I would never leave it to chance and just went with overnight anyway. Not sure if they can do anything to make up for it but you can always call and ask
     
  8. weatherwolf

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    I paid the 8.99 for overnight and just got off the phone with CS and they refunded me the shipping and acknowledged that they had a problem with charging for shipping this morning.
     
  9. xxxegoxxx

    xxxegoxxx Member
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    Guess I need to call them up. I paid for the extra shipping to have it here before 10:30 am tomorrow, it's showing a ship time of 3:00 pm. I'm hoping it still shows up before I have to leave for work tomorrow though...
     
  10. jebrank

    jebrank Well-Known Member
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    SAME THING HERE! Pissed me off. I just happen to have tomorrow off (no day care, really!) so I would be home all day! So much for free OVERnight shipping!
     
  11. howarmat

    howarmat Android Expert
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    there was no 10:30 option that i saw....only 2 day and overnight.
     
  12. xxxegoxxx

    xxxegoxxx Member
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    I paid $14.99 for the S&H though...
     
  13. howarmat

    howarmat Android Expert
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    ahh you might get 1030 delivery then
     
  14. tmfan.david

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    I ordered from Amazon with FREE two-day shipping last night with an estimated delivery date of 3/21 Monday. When I went to track the package this morning, it's set to arrive tomorrow the 18th! Amazon is awesome, not to mention the phone was $20 cheaper.
     
  15. mischiefse7en

    mischiefse7en Well-Known Member
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    Check my post. You have to go to Add Promo and put in "freeovernt". It says so right on the Verizon home page.
     
  16. digdug1

    digdug1 Android Expert
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    I ordered mine via phone this morning around 9:00am central. The guy I ordered from gave me free overnight, waived my early termination fee and gave me 25% off of some screen protectors and a car charger. He said they were allowed to do this only if the customer asked.
     
  17. BeastMD

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    I ordered mine 6am this morning online and it shipped and is showing delivery tomorrow. We will see, but everyone waited this long..
     
  18. kcs7272

    kcs7272 Android Expert
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    Retired Martial Arts Instructor. Now-Poker Player.
    (Pittsburgh sort of)Jeannette ( West Newton as of
    Did that with my iPhone (which I am sending back and my tbolt is on its way) Anyway I even questioned them today on the phone about that and they had no valid answer.

    I said I paid the $15 to have it by 10am and was going into work late. It came at 2:45!!! The rep said the $15 was regular overnight by 3 and I told het the site stated $8 for by 3 and $15 for delivery by 10:30. She told me I was wrong but then charged me $8 for my Thunderbolt to be at my house by 3 tomorrow!!!! lol
     

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