So here is the tl;dr of my last few days... I had a phone with a proximity sensor that liked to intermittently not work, would turn the phone off even when it was away from my head, and wouldn't wake up when in a call. I call tech support, do all the bs with the resets, it still does it. They said go to a verizon store and if you can replicate it you get a new phone. So I went to my local VZW store, talk to them, they don't do refurbs/trade ins whatever...Gives me the number for the warrenty... Call them, they say to go to the other store, they will call ahead, and I can go in and out with the new phone... I go to that store, tlak to them, and then he says he has to replicate the problem because it's intermittent...While the employee messed with that, we were talking. He said this had even happened to his phone. Even more interesting, he was telling me and my mom (primary account holder ) about how he has had 2.1 before it came out, even though it wasn't legal He didn't notice that I was on v3, but whatever. Long story short, it eventually happened, I got my refurb, now root so I don't have to deal with stupid bugs like 50% w/o signal etc. etc.