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Verizon S9 and S9 plus not eligible for early upgrade

Discussion in 'Android Carriers' started by jmcook79, Mar 13, 2018.

  1. jmcook79

    jmcook79 Android Enthusiast
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    Jan 1, 2013
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    I've been in contact with Verizon two separate times on chat, two times on the 800 number and I've called two different corporate stores. When I was going through the upgrade process on the My Verizon app to do an early upgrade from my S8 + to the S9 + it told me that my new device (S9) would not be eligible for early upgrade next year.

    During the first chat they said that the S8 was only eligible if I bought it before 11/21/2017 which I did. The representative also told me that the Galaxy S9 was not going to be eligible for early upgrade just like the note 8. I initiated a second chat just to confirm and I was told the previous rep was wrong and it was eligible.

    After this I decided to call two different local Verizon corporate stores and was told by both that the S9 isn't eligible. Apparently an email was sent from corporate saying that it was not eligible for early upgrade. Can anyone else confirm this?

    I don't want to upgrade if it means I have to pay off my S9 when the S10 comes out next year. In that case I'll just wait... Screenshot_20180313-141200.jpg

    Update: I also contacted them two more times and got two different answers once again and then finally contacted them on Facebook messenger and got a little more information.
    Screenshot_20180314-095817.png
     

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    #1 jmcook79, Mar 13, 2018
    Last edited: Mar 14, 2018

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