Hey there ya'll! I just got off the phone w/Verizon & they once again took care of ALL my concerns. Well everything but lower my monthl bill! LOL I certainly hope your cellular company keeps you in good hands as well as Verizon. No, this isn't a ''commercial" for them, I've had them for almost 5 years & they are, in my book, once of the best companies out there. I have their first 4G LTE phone *(ThunderBolt) & the only concern I have with it, is the "freezing up" part. I already knew the battery life sucked, so I went out & bought an extended battery. Problem solved. I now have a SD Mirco Card "issue", which they are sending me out a new one & all should be fine. At least I'm hoping so. I'm currently on my 6th Thunderbolt *(within 5 months). I know, it seems like a lot, & I told myself that this will be the very LAST one! I'm hoping they get some more 4g Phones that "out-rank" even this bad-boy! Until then, I guess I'll just deal with the "quirks" it has. After phone #4, I realized it just can't be the damn phone. Why it's just the "soft-ware", that's all! I'm just glad I can still keep a sense of humor over all of this. Anyone else have a similar story concerning this wonderful, state-of-the-art, latest technological device? Would love to hear your story! Have a Great Day Everyone!!