1. Download our Official Android App: Forums for Android!

Verizon Sending New Phone

Discussion in 'Android Devices' started by gcroberson, Dec 23, 2009.

  1. gcroberson

    gcroberson Well-Known Member
    Thread Starter
    Rank:
    None
    Points:
    15
    Posts:
    85
    Joined:
    Nov 14, 2009

    Nov 14, 2009
    85
    0
    15
    So this is the second Droid that has started freezing on me and I have checked all of my apps individually and I have soft reset and factory reset twice....still keeps freezing when trying to return to home screen.(screen goes black and does nothing). So I called the VZ rep and he was extremely helpful. Instead of sending a refurb, he sent me a brand new droid. It wont be here until Monday (due to the holidays) but I was quite impressed with their customer service. Just thought I would share my experience with all of you.
     

    Advertisement

  2. Redflea

    Redflea Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    2,623
    Joined:
    Oct 6, 2009

    Oct 6, 2009
    2,623
    289
    163
    Good to hear a story of them getting it right...most of the time we only hear about the problems. :)

    Don't forget to switch SD cards, and post what your build date is (under the battery, will look like 43/09 or similar (week of the year/Year).
     
  3. vincentp

    vincentp Android Expert
    Rank:
    None
    Points:
    128
    Posts:
    1,640
    Joined:
    Nov 11, 2009

    Nov 11, 2009
    1,640
    59
    128
    Mortgage Underwriter
    Rochester, NY
    Everybody is willing to complain about the problems they have; not many people spread the word when something positive happens. I'd like to add that my local Verizon store as well as the reps I've spoken to over the phone in the past have all been extremely helpful. As both a customer and a former customer service person - it's much appreciated. Figured I'd give the big red some credit as well since they've actually never done me wrong, now that I think about it.
     

Share This Page

Loading...