So this is the second Droid that has started freezing on me and I have checked all of my apps individually and I have soft reset and factory reset twice....still keeps freezing when trying to return to home screen.(screen goes black and does nothing). So I called the VZ rep and he was extremely helpful. Instead of sending a refurb, he sent me a brand new droid. It wont be here until Monday (due to the holidays) but I was quite impressed with their customer service. Just thought I would share my experience with all of you.