I need help figuring out whether the problems I'm having are firmware issues, a battery issue or I simply need to have Virgin Mobile replace my phone. I just started using this phone Monday of this week (Dec/23/13) and since then I have had the camera app fail on me multiple times upon switching from rear to front view (vice versa) and fail to the point of not opening the camera until I perform a reset. I have had the phone turn off on me one minute into using it for GPS (VERY dangerous when I'm on the highway). Finally, this phone will randomly turn off and go into a boot-loop, until I take out the battery for a few minutes and start-up again. It's especially annoying when the battery is fully charged and the phone does it in a way that makes the battery feel as if it's out of juice. This is a brand new device/battery and already the battery has had at least 2 6-8 hour sessions of charging so one would think that the battery should be fine. I just don't get it. When it's working, it's a beauty and way faster than my old Kyocera Rise but these issues need to be ironed out or this will end up being yet another phone I will regret purchasing.