So, Ive been a tmo customer for about 28 months now. Not an eternity but long enough to be somewhat valued. My wife and I received our G1s on Nov 10th and were extremely excited to use them. Unbeknownst to us, during the initial setup you are required to sign in to or create a google account. Fine, no problem, I get on tmo's website and proceed to change our plans and services. No go. I am prompted to call customer care. The first CCR (customer care rep) politely told me that for some reason there were two instances of family time messaging on my account and when she tried to delete them and add the G1 data services she recieved an error message. She filled out a help desk ticket and told me the help desk takes 24 hours. Nov 11th, after G1 still not working I call CCR #2. They transferred me to tech support. Same problem, the tmobile people cannot change my account plans or services. Yet another help desk ticket is filed, this time I am told the help desk takes 48-72 hours. Now I am mad. Today, it has been 72 hours since help desk ticket #2. I call CCR #3 and am informed that they also cannot provision my sim card because of the same error and that during a provisioning of my account several months ago for my wifes blackberry "something" happened to my account and they cannot change anything. Help desk ticket #3 is filled out and this time I am told the help desk could take 1-2 weeks. Only the "engineers" can change anything. I have never had any trouble with t-mobile customer care and as a matter of fact I have convinced family members to join t-mobile because of their awesome customer care. I have to say that I am very very upset with t-mobile customer care right now. I believe that the entire scenario is there fault (they told me so) and they can do nothing to fix it. I have had my G1 for 5 days now and all I can do is stare at the screen that says, "There is a problem communicating with the google servers....". I know I sound impatient, but I believe this is a matter of principal. They should be able to get my phones up and running much more quickly than this. They are a multi-billion corporation and cell phones is what they do. Let get it taken care of. Now I feel much better. Anybody have any advice? Am I overreacting?