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Support "Video call cannot be setup" in Android 4.4.2

Discussion in 'Android Help' started by jacatone, Feb 21, 2016.

  1. jacatone

    jacatone Newbie
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    When I try to call someone in my address book, I keep getting "Video call cannot be setup" in Android 4.4.2. I don't have any kind of video call program installed. When I clear that, it says "Call ended", then takes me back to my address book entries. Anyone know how to fix this?
     

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  2. girolez

    girolez Often Off Piste
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    Well, the default dialer on most phones can initiate a video call. Are you pressing the wrong button by mistake?

    What phone/dialer app are you using?
     
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  3. Dannydet

    Dannydet Extreme Android User
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    Make sure you don't have Skype and disable it if you do
     
  4. jacatone

    jacatone Newbie
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    The phone is a TruConnect X401. Don't know which dialer it uses. Is the dialer a hardware piece of the phone?
     
  5. girolez

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    Hi

    No, the dialer is the app that makes phone calls. Its a system app but can be replaced by an installed app. Sometimes they have a button for normal calls and another to start a video call (often next to each other).

    See attached - video call button is bottom left.
     

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  6. jacatone

    jacatone Newbie
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    Just put the sim card back in my old flip phone. These android phones are too complicated.
     
  7. girolez

    girolez Often Off Piste
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    Hi again

    I sometimes agree with that sentiment. Didn't mean to put you off advancing technology!
     

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