Hi, I have an original Moto X and I have just realized a problem. I use my Amazon prime account to back-up photos, but I don't pay extra for the video back-up. I usually just copy videos to my computer ponce a week or so as a way to back them up. I just tried to do so for a couple videos I took a few days ago and the videos are now appearing with a file size of zero and they are getting an "unable to play" error. Also, the photos from that day are missing. They are all safely backed up, so that is not a big deal, but I am not sure if there is anything I can do about the videos. From the googling I have done so far, it seems like I would have to buy some software and two videos are not worth paying for. They were of my daughter opening a couple birthday presents from relatives and I would like to send it to them so they can see her, but they will survive if there is no way to recover them. As a side note: my phone is essentially falling apart, the touch screen regularly stops working and the only way to get it back online is to whack it and restart the phone (it doesn't start working again if I don't whack it - my husband suggested there may be a loose connection in there, but he really only works with computers, not phones). It also restarts itself about 3-7 times a day for no apparent reason. This has been happening since April - I have looked for solutions to both of those problems to no avail and at this point I am just waiting until I can upgrade my phone in mid-October. However, in case this is pertinent information to this problem, I wanted to put it out there. If anyone has any suggestions, I would be happy to try them. Thanks!