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Support Videos keep stopping

Discussion in 'Android Help' started by Np001, Aug 12, 2016.

  1. Np001

    Np001 Lurker
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    Hi everyone,
    I have this problem with videos on my phone, Facebook, Instagram videos included. They start, but then after a few seconds they freeze while the voice and the seconds keep on going. Not sure what happened
    Thank you in advance
    P.s. I have a Samsung Galaxy S6
     

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  2. CenturionB

    CenturionB Well-Known Member
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    Probably a bad connection Internet?
     
  3. Np001

    Np001 Lurker
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    Nahh, videos "behave" differently when the internet connection is bad. This time, the image freezes while the sound of the video keeps on playing
     
  4. Bg260

    Bg260  
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    Clear the data and cache from the Video app....maybe...
     
  5. Np001

    Np001 Lurker
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    What about Instagram videos?
     
  6. Bg260

    Bg260  
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    I don't use Instagram. I don't imagine it has it's own built in Video Player. Isn't it just a shell for the internet site?
     
  7. Np001

    Np001 Lurker
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    Idk. Maybe I should try on re-installing the apps where the problem occurs.
     
  8. Bg260

    Bg260  
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    That too. But the stock Video Player may be something they all have in common.
     
  9. Np001

    Np001 Lurker
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    Ohh, I think I fixed it. Yay. Thank you guys anyway
     
  10. Bg260

    Bg260  
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    What did you do?
     
  11. Np001

    Np001 Lurker
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    Cleared data and cache from the Instagram app, and Voila it seems to be okay now
     
    Bg260 likes this.
  12. Bg260

    Bg260  
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    :) Glad you figured it out;)
     

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