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Videos won't play in my gallery

Discussion in 'Android Help' started by baekknutella, Nov 10, 2018.

  1. baekknutella

    baekknutella Lurker
    Thread Starter

    I recorded some videos on my phone in the basement area of my school. Now when I went back to watch them, it says that the file is unable to play. Can someone please help me!! I have a Samsung j7 prime.
     

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Hello and welcome!
    Perhaps a simple phone reboot and try again.
    Are other videos that you recorded able to play?
     
  3. baekknutella

    baekknutella Lurker
    Thread Starter

    Thank you! Yes, other videos are playing. It's just I recorded the videos in a place that didn't have a good signal and now they won't play at all.
     
  4. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Signal shouldn't matter I surmise, the videos should still be saved on the device.

    Hmm, when you click on the video, does a popup appear that let's you choose how to play them?
     
    KBU2 likes this.
  5. KBU2

    KBU2 Android Expert

    If you have Google photos installed on your device you could play the video from that location when you find the folder you wish to play.
     
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