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Discussion in 'Android Help' started by Vrich1, Feb 3, 2016.

  1. Vrich1

    Vrich1 Lurker
    Thread Starter

    My Android phone won't let me watch any of my videos. This just started today. When I try to watch a video I have on my phone it say that I can't watch it. I have already tried turning my phone off and on and it still doesn't work. I don't know what to do. Help?

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  2. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Hello there and welcome!!!
    Are you streaming videos or are they on your device/sd memory?
    What media player are you using?
    Which device do you have and carrier?
    I know, alot of questions, but just trying to narrow some stuff down :D
    tube517 likes this.
  3. Vrich1

    Vrich1 Lurker
    Thread Starter

    They are on my device. I'm not sure what the name of the media player is but its the default one on the phone. And I have a moto g Android version 5.1.1 and my carrier us cellular.
  4. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Thanks for that info;)
    What is the error message you are getting? You were able to view them previously, then for some reason, you cannot correct?
  5. Vrich1

    Vrich1 Lurker
    Thread Starter

    It just says sorry this video can not be played. And correct.
  6. Mikestony

    Mikestony ~30% Carbon Black ±
    VIP Member

    Hmmm, trying to think of another idea, but I don't play videos on my device. :eek:

    How about another media player such as MX Player ?

    Perhaps someone else can chime in with some other ideas:eek:
    svim and tube517 like this.
  7. Vrich1

    Vrich1 Lurker
    Thread Starter

    Ok thanks
  8. tube517

    tube517 Android Expert

    Clear cache in the video player app. Reboot your phone and try again.

    If not, then try MX Player as suggested by Mikestony
    svim and Mikestony like this.
  9. svim

    svim Extreme Android User

    +1 for MX Player, it can play a wide range of media file types (and codecs) and the interface is quite user-friendly.
    Mikestony and tube517 like this.

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