Welcome to our happy group!
I've not done that or even read about it in recent memory, so I wont offer help at this time, but someone will soon.
i will ask the question the schmart guys will probably want to know to help you. Has it been rotted and if so what ROM is on it? S-on or S-off?
I guess I'll go ahead and say if it's not rooted, there is a back to factory in the settings. I would wait for confirmation from someone who knows how that works. If it's fubar, it wouldn't be the first time for something like that to make things worst!
Again, welcome and enjoy!:smokingsomb: