Virgin Mobile Warranty

[ziddey]

All you can do is keep calling. If it really doesn't work out for you, you can always file a report with the BBB. That'll take around a week to get results.

 

[pbf98]

They finally straitened everything out, after work they ensured me that they are sending me the MT and they gave me free over night shipping, and my phone is supposed to be here today. Makes me happy but I am still a little upset with how long it took and some of the hassles

 

[novak921]

It's the luck of the draw I guess. I called, got transferred once and 5 minutes later I had an email in my inbox stating that my new MT would be here in 3-5 days even though they Fedex 2 dayed it (thank you VM).

MT's been working perfectly since with no issues and the GPS has been fantastic. I called around 5:30pm central so maybe it was a down time.

~Novak

 

[protow]

I just called them as well they are going to send me a replacement phone within 2-3 days too.. took all of 11 mins to tell them it was on the way.

 

[Amanda865]

The monthly insurance plan with virgin mobile is only $5/mo. It'll even cover water damage! Virgin Mobile won't cover it if you drop it in water, i tried to get a replacement when i dropped it in water and they said they don't cover water damage..

 

[Austrie]

This thread should be stickied!
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Also, when you get your replacement do it come with battery and charger, even though VM say it wont?

 

[pbf98]

This thread should be stickied!
---
Also, when you get your replacement do it come with battery and charger, even though VM say it wont?

When they send you a replacement phone, that is all it is.
You need to keep the back of your old phone and the battery as well.

They send just a phone in bubble wrap. But you get it before you send yours to them so you'll see that when you get it.

They have their good times sometimes, in my case that was listed, it wasn't their brightest moment. However they did give me free overnight shipping for the hassle, and I did not even request anything, didn't say what I felt about everything. So they do strive for customer satisfaction.

 

[phatboyslim12]

vm stated i must send my phone to them BEFORE i recieve a new triumph, and if i dont send the old one back within 14 days they will suspend my account!!! This makes me very angry!!!, also i emailed them and have heard no response!!! this is the second time in a week i have had HORRIBLE service.

Edit:

I called back and they straightened everything out ill have my new phone in shortly.

 

[pbf98]

vm stated i must send my phone to them BEFORE i recieve a new triumph, and if i dont send the old one back within 14 days they will suspend my account!!! This makes me very angry!!!, also i emailed them and have heard no response!!! this is the second time in a week i have had HORRIBLE service.

Edit:

I called back and they straightened everything out ill have my new phone in shortly.

So did you have to send it in still before? That is very odd to me, because when they sent my replacement they sent me a prepaid mail envelope that was made for the phone to be shipped back in.. because they paid shipping both ways

 

[phatboyslim12]

I recieved my brand new triumph replacement today!!!

 

[EoRdE]

So I dropped my HTC One V by Virgin Mobile today and was pissed. I called up HTC and they estimated $150, more than what I originally paid for the phone. In a last ditch attempt I called Virgin Mobile who without asking any questions said they were shipping a new one with an envelope to send the old one back in. I was amazed!!!

 

[Rxpert83]

So I dropped my HTC One V by Virgin Mobile today and was pissed. I called up HTC and they estimated $150, more than what I originally paid for the phone. In a last ditch attempt I called Virgin Mobile who without asking any questions said they were shipping a new one with an envelope to send the old one back in. I was amazed!!!

Manufacturer warranties don't cover user error, insurance does