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Support visual voicemail issues

Discussion in 'Android Devices' started by dwall1212, Mar 29, 2010.

  1. dwall1212

    dwall1212 Member
    Thread Starter
    15

    Oct 31, 2009
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    my visual voice mail is not working at all never updates when i get new voice mails does anyone know a remedy for this issue?!
     

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  2. chibucks

    chibucks Well-Known Member
    43

    Nov 3, 2009
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    what version are you on? my current version is:

    VN.5.0.0.38
     
  3. dwall1212

    dwall1212 Member
    Thread Starter
    15

    Oct 31, 2009
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    15
    thats my current version but it hasnt really worked since the cl14 update and visual voicemail force closes when i turn on my phone
     
  4. ALooneyGuy

    ALooneyGuy Member
    16

    Jan 18, 2010
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    Do you happen to have Sportstap installed?
     
  5. souljah335

    souljah335 Well-Known Member
    15

    Nov 11, 2009
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    I had that problem once. As I recall, the only way to fix that issue is to do a restore. In any case that is what worked for me, and I hope it helps you out as well
     
  6. ColdStart

    ColdStart Well-Known Member
    36

    Jan 6, 2010
    153
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    Were you able to find a solution to this problem?
     
  7. ColdStart

    ColdStart Well-Known Member
    36

    Jan 6, 2010
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    Have you tried Sportstap under the new 2.1 official release?
     
  8. cephraim

    cephraim Well-Known Member
    36

    Feb 23, 2010
    169
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    Keeps FCing on me.
     
    ColdStart likes this.
  9. Goosemoose

    Goosemoose Member
    5

    May 20, 2010
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    Same here. Either takes 20 seconds to come up for I have to force close. Tried turning off pictures, didn't help. Reinstalled 2.1 three times with no luck.
     
  10. Goosemoose

    Goosemoose Member
    5

    May 20, 2010
    7
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    Any ideas? Problem is just getting worse as more voicemails pile up. This update is junk.
     
  11. ragingbull2k2

    ragingbull2k2 Well-Known Member
    18

    Nov 3, 2009
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    not sure if this applies to you, but I would have issues of notifications of mail and voicemails not dissapearing, along with some voicemails not even downloading... this would happen ONLY in 1x areas, and as soon as I was back in a EVDO area again, all was good... like I said, not sure if this applies to you, but it might be something to look into...

    Joey
     
  12. Goosemoose

    Goosemoose Member
    5

    May 20, 2010
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    Unfortunately being in an EVDO area doesn't help. But thanks for the suggestion. I'm not using SportsTap either.
     
  13. RTan

    RTan Well-Known Member
    38

    Apr 23, 2010
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    The latest VVM build shall be V.5.1.0.24. This build shall work with SportsTap app. You may need to clear the old data before reinstalling the APK again. Go to Menu->Settings->Applications->Manage applications->Voicemail and clear the data.

    If it still doesn't work, bring up the Voicemail Settings menu and tab on the "About Voicemail" and send them a feedback.
     
  14. ColdStart

    ColdStart Well-Known Member
    36

    Jan 6, 2010
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    You use words such as "latest build shall be V.5.1.0.24 & shall work with SportsTap". does this mean that this build is not available yet? Also, where is the APK to reinstall?
     
  15. Instinct User

    Instinct User Well-Known Member
    16

    Mar 19, 2010
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    My visual voicemail wasn't working when I first got my Moment. Did a restore and it started working. Of course it wiped out all my texts and apps but it was worth the minor inconvenience.
     
  16. ColdStart

    ColdStart Well-Known Member
    36

    Jan 6, 2010
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    I finally re-installed SportsTap following the official 2.1 upgrade and both Voicemail & SportsTap seem to be working OK.
     
  17. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
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    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    I will look. Instinct users used to have a send a text to sprint voicemail server or something that would reset it. I will see if I cna find it. I had to once with my instinct as well. Restore is the last resort to make it work for sure.

    Ha Found it. Here are the instructions. I haven't had the issue yet but try this and see if it works.

    work for sprint advance tech support just goto your voicemail icon and click the + sign to send a voicemail, send a voicemail to activate@vvm.sprint.com.... that is v v m ...
     
  18. Instinct User

    Instinct User Well-Known Member
    16

    Mar 19, 2010
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    Thanks for the Instinct tip! The visual voicemail wasn't working on my wife's Instinct and I was going to reset it until I saw your tip. I followed your instructions and now all the voicemails she wasn't getting are now coming through.
     
  19. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
    835
    111
    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    Your welcome! I am glad I could help. I wonder if this is working for anyone with a moment as well?
     
  20. Instinct User

    Instinct User Well-Known Member
    16

    Mar 19, 2010
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    I would like to know if it works on the Moment as well. It was a lot easier than having to wipe the whole phone like I did.
     
  21. Jennyb124

    Jennyb124 New Member
    5

    Feb 13, 2012
    1
    0
    5
    Hello! I desperately need help with my Evo phone. My visual voicemail won't open. The force close comes up so I can't get into the application. The data is still there, but I can't get to it. My fianc
     

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