Once again VM failed to automatically deduct my plan charge of $25 and reset my minutes. My plan should pay on the 1st of the month. It is now the 2nd and I just got off the web site and my minutes have not reset and the money has not been taken from my balance. There is not even an option to PAY NOW like there was last month. The only option I see is to restart the plan and who knows if that will work. Last month I had to click on Pay Now (don't know where it is now) and my minutes still did not reset so I went back in the next day and hit restart plan. Something is seriously wrong with their system or what is their purpose for keeping it so screwed up? Does anyone else find the Pay Now option missing when they sign in? Does anyone actually have it working like it should - takes money out of your balance when it is supposed to? I guess I will have to call them tomorrow and see if they can help in a reasonable amount of time.