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VM - Returning rooted phone

Discussion in 'Virgin Mobile' started by sheureka, Jul 19, 2013.

  1. sheureka

    sheureka Newbie
    Thread Starter

    Has anyone ever returned a rooted phone to VM for exchange? My Galaxy Reverb is either dead or in a serious coma - and I really need a phone. What happens if I just call for a replacement and they send me a new one?
     


  2. Cole29

    Cole29 Lurker

    You have to send the rooted one back. I expect you'd be charged for rooting it. You can't factory reset it at all?
     
  3. DMedina559

    DMedina559 Android Enthusiast

    You could return a rooted phone ad long as root was not the one that messed it up. I have returned quite a few rooted phones with no charges. (All under warranty)
     
  4. SuperAfnan

    SuperAfnan Android Expert

    Don't worry they never check it. I sent a dead rooted phone to them once. They don't care.
     
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