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VMUSA Account number

Discussion in 'Virgin Mobile' started by Kahroo, Dec 15, 2013.

  1. Kahroo

    Kahroo Android Expert
    Thread Starter

    My friend is helping me get over to T-Mobile but to port my number I need my account number. How do I find out what this is?

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  2. skippy126

    skippy126 Member

    I believe your account number is just your ten digit phone number.
  3. aml1025

    aml1025 Android Enthusiast

    Your account number is separate from your phone number. To get it you need to call and ask for it, or email "saveme@thevirginangels.com" to request it.
  4. Ranhead

    Ranhead Android Enthusiast

    I made the phone call and got mine quick and easy. Just don't mention you are looking to port your number or they will connect you to the "retention Department" ....... yuck!!!!
  5. Kahroo

    Kahroo Android Expert
    Thread Starter

    I got mine and told them I was porting my number and bam she gave it to me. Simple as that.
  6. dstephe9

    dstephe9 Well-Known Member

    You can get great deals on phones through their retention department. I have been offered AMAZING deals through it
  7. duvallite

    duvallite Well-Known Member

    I tried emailing VM to get my account number yesterday, but they responded that they could not provide it via email, and that I would need to call them. So I called, and just told the CS person I needed my account number to update my files, and she readily gave it to me. I will be switching to T-Mobile in a couple of weeks.
  8. kate

    kate Dreaming of Bugdroid.

    I think it depends on the operator you get. I've called for info to port my number with several previous carriers and they gave it to me no questions asked.

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