Help Voice Mail notification with no Voicemail


I upgraded phones from the LG Optimus V to the HTC Evo V 4G on Virgin Mobile. My wife switched the old number over to the new phone before the voice mails were deleted on the other Optimus V phone. Now every time I turn on the phone there are voice mail notifications on the EVO V for 4 voice mails and there is no way to delete them. I found other people having a problem similar to this one and I have tried clearing the phone cache and dialer cache.

I have spoke to VM Tech support and they said that the old voice mail account was deleted when I upgraded the phone (It must have not been though) Their fix is to send me a new phone but I believe when I receive the new phone I will still have the same problem. I don't think this is a problem with the phone itself.

Can you guys offer any insight to this problem, has anyone else run into this and if you did what did you do to fix it?

Thanks in advance for help.


Resident Slide Rule Guru
Switch back to the OV online and delete the vm, swap the phone back to the Evo, unfortunately I think that you're only allowed one switch every 24 hours. The problem is that the 4G phones use Sprints voice mail servers and have no way to get into the old Virgin one.


Thread starter
tried this a couple of days ago, strangely there were no voicemails when I logged in from the Optimus V however yesterday I switched back to the EVO V and no voicemail icons have showed up as of yet. As for now, it looks like this is a fix.

Thanks again.

Ted Roo

For the record, if someone has this problem, I did the same thing on mine, didn't delete my old VM's before swapping phones. Be nice if they told us to in the on-line phone swap instruction, wouldn't it? Anyway, in Settings, under Call, I found a clear voicemail notifications and applied that. I don't have a notification now. It may just time out and go away and I didn't think to look first. :smokingsomb:


Android Enthusiast
I had this problem 4 the longest. yesterday finally switched back to my triumph then tried switching back to the evo but online wouldn't do it so when I called and told the lady to swap back to my evo she started talking to me like I was stupid and didn't no what I was doing so I hung up called again talked to a different lady turns out the lady was wrong cause she had one wrong number in the meid number...smh