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Support Voicemail is down! Anyone with same problem?

Discussion in 'Android Devices' started by Mtdewd, Feb 12, 2013.

  1. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    This started a few days ago... When someone tries to leave me a voicemail all they get is a rapid busy signal. I tried checking my voicemail and I get the same thing. My girlfriends phone (identical to mine) is having the same problem. I called VM support and they said they reset my voicemail box...still have the problem. Anyone experiencing this?
     

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  2. EazySteve

    EazySteve Well-Known Member
    63

    Sep 10, 2012
    513
    12
    63
    Sacramento, CA
    Yeah, while back on my gfs phone. I don't remember exactly what needed to be done but virgin fixed the issue after one transfer to escalation :)
     
  3. pdressley

    pdressley New Member
    5

    Feb 14, 2013
    1
    0
    5
    Yup, I have a Samsung Intercept and Virgin Mobile service, and my voicemail is a busy signal on both incoming and outgoing calls. In a word, useless. Has nayone been able to figure it out?
     
  4. musiciansapp

    musiciansapp Well-Known Member
    36

    May 2, 2011
    71
    3
    36
    Female
    stayin' alive
    USA
    Yep I've had the same problem for awhile and contacted Virgin twice about it and still waiting for a response :/
     
  5. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    I've been trying a few fixes with not much luck but I had an idea worth sharing... First thing was calling VM, which unless you want to waste an hour and put yourself in a bad mood the rest of the day with the same problem, is not the answer.

    I remember when I switched to the EVO from the Triumph my voicemail greeting changed to a sprint voicemail box, so last night I switched back to the Triumph and this morning I had voicemail (the virgin mobile one)! Ok great, now I can wait a day and switch back to the EVO and that might fix the problem... Nope, now my triumph has the busy signal again on voicemail.

    So, I had a glimpse of a fix. I'll have to wait until tmrw morning to see if the see if switching back works...if not then another call to VM and try to get this escalated.
     
  6. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    Swapped back to the EVO and still no voicemail. I updated the evo to harmonia 3.17 in the process. Looks like another call to VM, which in my opinion is a complete waste of time and just re-enforces my urge to bail to another carrier. VM has a serious problem and it needs to be fixed!

    I'm rooted and s-off, could this be a problem with VM's new 'system upgrade'? My instincts tell me no, but I have to ask. Any ideas would be greatly appreciated. Thank you.
     
  7. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    Well it seems to have fixed itself. I didn't call VM again, I didn't feel like I had the patients. Both my gf's phone and mine have working voicemail again. Must be part of this 'upgrade' VM is doing. In my opinion it's more of a downgrade.
     
  8. EazySteve

    EazySteve Well-Known Member
    63

    Sep 10, 2012
    513
    12
    63
    Sacramento, CA
    Thanks for the update. Does it still say you have called a sprint voicemail?
     
  9. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    Yes, back to the Sprint voicemail box.
     
  10. Mtdewd

    Mtdewd Member
    Thread Starter
    5

    Nov 7, 2011
    8
    0
    5
    Portland, OR
    Yes, back to Sprint voicemail box.
     
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