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Support Voicemail playback sounds horrible...

Discussion in 'Android Devices' started by Wames, Oct 30, 2013.

  1. Wames

    Wames Lurker
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    Hey guys,

    I have an HTC One, sprint, out the box, nothing special or anything tampered with...

    Randomly, I will get a voicemail message and it sounds like the person is calling me from a payphone, in Brazil, from the 80's. The message crackles, pops and you can hardly understand what the person is saying. The voicemail app is up to date, HTC software is up to date.. I think it started after one of the system updates but I am not sure. It didn't do this when I first got it, and now, about 1 in 5 messages comes in the like. All different and random people who leave me messages that sound fine most of the time.

    Anyone have suggestion?? Any help would be appreciated... I use this phone for work so I really need to get this figured out!!

    Thanks.....
     

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  2. marctronixx

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    If you're only speaking about the voicemail app sound quality, I also hear the same type of poor quality. I also noticed it after the update.

    So I gather your voice calls are normal?

    Also if it's just voice mail, use Google voice and allow your voice messages to go there.
     
  3. Wames

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    What doesn't make sense though, is not all the messages sound bad. Most of them sound great. But the same person can call me, leave 3 different messages, and randomly one will sound horrible. Even if I hold down 1, call my voicemail, the message still sounds crappy. Perhaps the message itself gets junked on Sprints end?
     
  4. marctronixx

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    Yes this is not a phone issue it's HTC and sprint. Send a trouble ticket to HTC and give sprint a heads up. They won't know unless it's documented.
     
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