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Support VZ Stratosphere, ATT inbound & outbound e-mail issues

Discussion in 'Android Devices' started by HJSimpson, Sep 1, 2012.

  1. HJSimpson

    HJSimpson New Member
    Thread Starter
    5

    Sep 1, 2012
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    5
    I don't see this issue listed previously; I'm hoping someone has advice. I bought my VZ Stratosphere phone in April. Periodically I have had problems sending and receiving e-mail on the phone from my ATT e-mail account. Yesterday I was not able to send (but receiving inbound messages). Took it the VZ store. Rep screwed it up worse; now I get a message stating that the e-mail account is already set up on the phone but when I look in the "Accounts and sync", it's not listed. I'm ready to spend the $$ on a phone that does not give me problems (like an I-phone) but want to try to fix this first. Does anybody have suggestions? Verizon support seems useless...thank you!
     

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  2. acejavelin

    acejavelin Well-Known Member
    123

    Jun 4, 2012
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    VoIP/Telephony/IT Technician
    Bismarck, ND
    First I would go to Settings, Apps, Mail and clear data and then reboot and try to add the account again, but a Factory Reset maybe your only option now, if the phone things the account is there but it is not showing up in Accounts & Sync.

    If you are ready for a new device, don't just jump on the iPhone bandwagon until you have gone in the store and played with all the current models, the iPhone is not "trouble-free" like most users like to think, and it's screen size is pathetic, when people ask me what phone to get today I usually recommend the SGS3, Rezound, or Razr Maxx.
     

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