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Support [VZW] After 4.04 Update Can't Update or Download Apps

Discussion in 'Android Devices' started by msaly, Jun 2, 2012.

  1. msaly

    msaly Lurker
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    I updated to 4.04 today and now the Play Store gives me an error message if I try to update or download an app. The error gives a code 921. I tried clearing the cache and data and uninstalling updates. None of those fixed it. Any suggestions?
     

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  2. Paul1201

    Paul1201 Well-Known Member
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    I had the same problem when I updated my ROM to 4.0.4 and fixed it by removing my Google account and re-adding it.

    Settings>Accounts & sync>select your Google account>Menu>Remove account

    Add it back and then open Play Store. Select your account if more than one Google account is present.

    Took me a few days of searching to find this fix.
     
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  3. msaly

    msaly Lurker
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    Nevermind, I found the solution on XDA. I also needed to remove my Google account and re-add it. Works fine now. So, anyone with the issue, first clear cache and data from the play store app, then go to "accounts and sync" and remove the Google account and then add it again.
     
  4. jenriquez

    jenriquez Lurker
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    That's the exact same thing I had to do last night once I got the 4.0.4 update. I was concerned about losing my contacts and stuff but since the contacts and other info are backed up by Google I did not lose anything once I re-added the account. Google play store worked perfectly after that.
     
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