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Discussion in 'Android Devices' started by MISS ASHLEYANNE, Aug 2, 2021.

  1. MISS ASHLEYANNE

    Thread Starter

    I factory reset my prime and hasn't allowed me to gain access by inserting a recognized email since. Keeps saying all of them recently had password changes though that's not the case. How can I get passed it and use my phone again?
     



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  2. puppykickr

    puppykickr Android Expert

    You need to use the e-mail of the Google account that was on the device.
     
    ocnbrze and Dannydet like this.
  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    have you tried logging in from a web browser? why did you factory reset? how did you reset the device? from settings? or did you do a hard reset using buttons combo's of power + volume buttons? if you so, then you tripped FRP(Factory reset protection) and you will need to log in with the original email that was used to setup the device. is this a used phone? or brand new to you?
     
    mslisaj and puppykickr like this.

Samsung Galaxy Grand Prime Forum

The Samsung Galaxy Grand Prime release date was October 2014. Features and Specs include a 5.0" inch screen, 8MP camera, 1GB RAM, Snapdragon 410 processor, and 2600mAh battery.

October 2014
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