so i on saturday was at a family party snapping pictures then went to video then back to camera, all of a sudden i get a preparing sd card when trying to take a picture and it just sat there. my battery also has been draining in 4 hours without me doing anything on it. so i went to verizon and they said it was the software and to come back in 30. i went back and they told me they will send me a new one in 2 days. anyone else have this issue? do i have to redownload every app?