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Want to download pics

Discussion in 'Android Help' started by Android Question, Jan 17, 2014.

  1. Android Question

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    I haven't been able to take any of my photos or videos off my phone for months. Neither my PC or Mac will recognize my device as being plugged in via USB. What can I do?
     

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  2. Rukbat

    Rukbat Android Expert
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    Jan 16, 2012
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    Make sure you're using a known-good data cable. (Try it with a phone and a PC known to transfer data.) It could be as simple as a bad cable. If you're not us9ing the original cable, it might be a power-only cable - no data wires. (That's what comes with devices like Bluetooth headsets.)

    Make sure you have the drivers installed in the computers.

    It could also be a bad microUSB connector on the phone.
     
    scary alien likes this.

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